Terms of Service

User Agreement

Effective As Of and Last Updated November 24th, 2025

1. Acceptance of Terms

Welcome to VOXCAR! These Terms of Service and User Agreement ("Terms," "Agreement") are a legal contract between you ("you," "your," "User") and Voxcar ("Voxcar," "we," "us," "our") governing your access to and use of the Voxcar platform, including our website, mobile applications, and all related services (collectively, the "Service" or "Platform").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

2.1 Age Requirement

You must be at least 18 years of age to create an account and use the Service. By agreeing to these Terms, you represent and warrant that you are at least 18 years old.

2.2 Legal Capacity

You represent and warrant that you have the legal capacity to enter into a binding agreement and comply with these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Beta Service Notice

3.1 Early Access Program

Voxcar is currently operating as a beta service. During this beta period:

The Service is provided free of charge to beta users
Features and functionality may change without notice
Service availability is not guaranteed
You may experience bugs, errors, or service interruptions
We may reset, modify, or discontinue features at any time

3.2 Future Paid Subscription

Upon completion of the beta period, Voxcar will transition to a paid subscription model. Beta users will receive advance notice of:

Subscription pricing and plan options
The transition date from beta to paid service
Any changes to features or functionality
Options to continue or cancel your account

4. Account Registration and Security

4.1 Account Creation

To use the Service, you must create an account by providing accurate, complete, and current information. You agree to:

Provide truthful and accurate registration information
Maintain and promptly update your account information
Keep your password secure and confidential
Notify us immediately of any unauthorized access or security breach

4.2 Account Responsibility

You are solely responsible for all activity that occurs under your account. Voxcar is not liable for any loss or damage arising from your failure to maintain account security.

5. User Content and Intellectual Property

5.1 Your Content Ownership

You retain all ownership rights to the content you upload, submit, or post to the Service, including but not limited to vehicle photos, documents, invoices, and other data (collectively, "User Content").

5.2 License Grant to Voxcar

By uploading User Content to the Service, you grant Voxcar a worldwide, non-exclusive, royalty-free, transferable license to:

Store, process, and display your User Content
Use your User Content to provide, maintain, and improve the Service
Process your User Content through AI analysis features
Back up and secure your User Content

This license exists only for the purpose of operating and improving the Service and terminates when you delete your User Content or close your account, except as required by law.

5.3 Image Usage Rights for Marketing and Product Improvement

You grant Voxcar a limited license to use your uploaded vehicle images for marketing, promotional, and product demonstration purposes, subject to the following conditions:

Privacy Protection: Voxcar will only use images where personally identifiable information (PII) is NOT visible or identifiable, including but not limited to: Faces of individuals, License plate numbers, Street addresses or house numbers, Names or personal information, Any other information that could identify an individual.

Our Commitment: Before using any image for marketing or promotional purposes, Voxcar will:

Review and blur/redact all visible PII
Remove metadata that could identify individuals
Ensure the image complies with privacy standards

Permitted Uses: Subject to the above privacy protections, Voxcar may use your vehicle images to showcase product features on our website, create marketing materials and demonstrations, display example use cases, and improve product training and documentation.

Opt-Out: You may opt out of this marketing usage license at any time by contacting us at support@voxcar.com. Opting out does not affect Voxcar's license to use your images for Service provision and AI analysis.

5.4 Your Responsibilities

You represent and warrant that:

You own or have the necessary rights to all User Content you upload
Your User Content does not violate any third-party rights, including copyright, trademark, privacy, or other intellectual property rights
Your User Content complies with these Terms and all applicable laws

5.5 Voxcar Intellectual Property

The Service, including all software, algorithms, designs, graphics, logos, and trademarks, is owned by Voxcar and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.

6. AI-Powered Features and Third-Party Services

6.1 AI Processing

Voxcar uses artificial intelligence and machine learning technologies to analyze your User Content and provide features including:

Automated service history analysis
Vehicle valuation estimates
Maintenance recommendations
Invoice processing and data extraction
Vehicle caricature generation
Other AI-powered insights and features

6.2 Third-Party AI Services

Important Notice: To provide AI-powered features, Voxcar utilizes third-party AI service providers, including but not limited to:

OpenAI (GPT models)
Anthropic (Claude models)
Google (Gemini models)
xAI (Grok models)
Other AI service providers as needed

By using the Service, you acknowledge and agree that:

Your User Content may be transmitted to and processed by these third-party AI providers
These providers process your content in accordance with their respective privacy policies
Voxcar selects providers with strong privacy and security practices
We do not permit third-party providers to use your content to train their AI models (where contractually available)

6.3 AI Limitations

You acknowledge that:

AI-generated results are not guaranteed to be accurate or complete
AI recommendations are for informational purposes only and should not be considered professional advice
You should verify AI-generated information before relying on it
Voxcar is not liable for decisions made based on AI-generated content

7. Acceptable Use Policy

7.1 Prohibited Activities

You agree NOT to:

Violate any laws, regulations, or third-party rights
Upload content containing malware, viruses, or malicious code
Attempt to gain unauthorized access to the Service or other users' accounts
Interfere with or disrupt the Service's operation
Use the Service for any illegal, harmful, or fraudulent purpose
Scrape, crawl, or systematically collect data from the Service
Impersonate any person or entity
Upload content that is offensive, harassing, or violates others' rights
Reverse engineer, decompile, or disassemble any part of the Service

7.2 Enforcement

Voxcar reserves the right to investigate violations of these Terms and take appropriate action, including:

Removing content that violates these Terms
Suspending or terminating accounts
Reporting illegal activity to law enforcement
Taking legal action

8. Payment Terms (Post-Beta)

8.1 Subscription Fees

Upon transition from beta to paid service:

You will be notified of subscription pricing at least 30 days in advance
Subscription fees will be billed on a recurring basis (monthly or annually)
All fees are in U.S. Dollars (USD) unless otherwise stated
You authorize Voxcar to charge your payment method

8.2 Payment Methods

You agree to provide current, complete, and accurate payment information and to promptly update all information if it changes.

8.3 Refund Policy

Subscription fees are non-refundable except as required by law or as expressly stated in these Terms.

8.4 Free Trial (if offered)

If you receive a free trial:

Payment information may be required
You will be charged automatically when the trial ends unless you cancel
We will provide notice before charging you

9. Data Privacy and Security

9.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9.2 Data Security

Voxcar implements reasonable technical and organizational measures to protect your User Content. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9.3 Data Retention and Deletion

Upon account deletion or termination, Voxcar will immediately delete your User Content and personal data, except:

Where retention is required by applicable federal or state law
Where retention is necessary to comply with legal obligations
Where retention is required under GDPR or other data protection regulations
For backup copies, which will be deleted in accordance with our standard backup retention policies

You may request data deletion at any time by contacting privacy@voxcar.com

10. Termination

10.1 Termination by You

You may terminate your account at any time by:

Using the account deletion feature in your account settings, or
Contacting us at support@voxcar.com

10.2 Termination by Voxcar

We reserve the right to suspend or terminate your account at any time if:

You violate these Terms
We are required to do so by law
Your use of the Service creates risk or legal exposure for Voxcar or other users
We discontinue the Service (with reasonable notice)

10.3 Effect of Termination

Upon termination:

Your right to access and use the Service immediately ceases
Your User Content will be deleted in accordance with Section 9.3
Provisions of these Terms that by their nature should survive termination will survive

11. Disclaimers and Limitation of Liability

11.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability, fitness for a particular purpose, or non-infringement
Warranties regarding accuracy, reliability, or availability
Warranties that the Service will be uninterrupted, secure, or error-free

11.2 Beta Service Disclaimer

BECAUSE THIS IS A BETA SERVICE, YOU ACKNOWLEDGE AND AGREE THAT:

The Service may contain bugs, errors, or defects
Features may change or be discontinued without notice
Data loss may occur
Service availability is not guaranteed

11.3 AI-Generated Content Disclaimer

Voxcar does not warrant or guarantee the accuracy, completeness, or reliability of any AI-generated content, recommendations, or analysis. You use AI-generated content at your own risk.

11.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOXCAR SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Service interruptions or data loss
Any damages arising from your use or inability to use the Service

IN NO EVENT SHALL VOXCAR'S TOTAL LIABILITY EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID TO VOXCAR IN THE 12 MONTHS PRECEDING THE CLAIM.

11.5 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Voxcar, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Service
Your User Content
Your violation of these Terms
Your violation of any third-party rights
Your violation of applicable laws

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.

13.2 Jurisdiction and Venue

You agree that any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Washington State, and you consent to the personal jurisdiction of such courts.

13.3 Informal Resolution

Before filing a claim, you agree to contact us at support@voxcar.com to attempt to resolve the dispute informally. We'll attempt to resolve the dispute within 60 days.

14. Changes to These Terms

14.1 Right to Modify

Voxcar reserves the right to modify these Terms at any time. When we make material changes, we will:

Notify you via email or through the Service at least 30 days before the changes take effect
Post the updated Terms on our website with a new "Last Updated" date

14.2 Acceptance of Changes

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and may terminate your account.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Voxcar regarding the Service.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

15.4 Assignment

You may not assign or transfer these Terms or your account without Voxcar's prior written consent. Voxcar may assign these Terms without restriction.

15.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

15.6 Force Majeure

Voxcar shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, or government actions.

16. Contact Information

If you have questions about these Terms, please contact us:

Voxcar Support

Email: support@voxcar.com

Website: www.voxcar.com

17. Acknowledgment

By using the Service, you acknowledge that:

You have read and understood these Terms
You agree to be bound by these Terms
You are at least 18 years of age
You understand this is a beta service with limitations
You consent to the processing of your User Content as described in these Terms